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All support is handled on our Discord server. Join our discord, and you will be able to open a ticket. Please make sure to provide as many details as you can, as this allows us to do a better job in assisting you. If you are reporting a player for cheating, also make sure to use the F7 key in-game to report the individual straight to FacePunch.
All of our servers wipe on different days. However, all servers will wipe at 3PM EST on the given day. If it is a day where there is an update(First Thursday of the month), then the wipe will happen the moment that Oxide and FacePunch release their updates. On the 2x Vanilla, Blueprints wipe each month. On the modded servers, Blueprints wipe on every map wipe.
Please open a ticket on our discord. A staff member will assist you in the process of upgrading your kit. Please note, this does NOT reset the VIP kit timer. Your expiration date will continue to be the same as it was when you purchased your kit. For anyone who receives a promotional LIFETIME kit, these will continue to be lifetime.
If you have any questions, we will be happy to help you. Let us know!